Communication for Constructive Workplace Conflict
-15%
portes grátis
Communication for Constructive Workplace Conflict
Jameson, Jessica Katz
John Wiley and Sons Ltd
05/2023
288
Mole
Inglês
9781119671565
15 a 20 dias
666
Descrição não disponível.
List of Boxes vii
List of Tables ix
List of Figures x
Preface xi
Acknowledgments xix
1 Theoretical Framework - The Social Construction of Conflict 1
Unit One Listen 19
2 Challenges to Effective Listening 21
3 Listening as Reflective Practice 37
Unit Two Engage 55
4 Obstacles to Engaging Conflict 57
5 Changing the Rules of Engagement 81
Unit Three Acknowledge 107
6 The Importance of Belonging and Recognition 109
7 Acknowledging Team Member Contributions 128
Unit Four Rapport (Building) 149
8 Building Relationships and Trust 151
9 Building an Organizational Culture of Forgiveness 175
Unit Five Nurture 193
10 Nurturing through Organizational Conflict Management Systems 195
11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211
12 LEARNing to Communicate for Constructive Workplace Conflict 241
Index 259
List of Tables ix
List of Figures x
Preface xi
Acknowledgments xix
1 Theoretical Framework - The Social Construction of Conflict 1
Unit One Listen 19
2 Challenges to Effective Listening 21
3 Listening as Reflective Practice 37
Unit Two Engage 55
4 Obstacles to Engaging Conflict 57
5 Changing the Rules of Engagement 81
Unit Three Acknowledge 107
6 The Importance of Belonging and Recognition 109
7 Acknowledging Team Member Contributions 128
Unit Four Rapport (Building) 149
8 Building Relationships and Trust 151
9 Building an Organizational Culture of Forgiveness 175
Unit Five Nurture 193
10 Nurturing through Organizational Conflict Management Systems 195
11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211
12 LEARNing to Communicate for Constructive Workplace Conflict 241
Index 259
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
conflict management textbook; conflict communication textbook; workplace conflict resolution textbook; workplace conflict mediation textbook; organizational conflict textbook; organizational communication textbook;
List of Boxes vii
List of Tables ix
List of Figures x
Preface xi
Acknowledgments xix
1 Theoretical Framework - The Social Construction of Conflict 1
Unit One Listen 19
2 Challenges to Effective Listening 21
3 Listening as Reflective Practice 37
Unit Two Engage 55
4 Obstacles to Engaging Conflict 57
5 Changing the Rules of Engagement 81
Unit Three Acknowledge 107
6 The Importance of Belonging and Recognition 109
7 Acknowledging Team Member Contributions 128
Unit Four Rapport (Building) 149
8 Building Relationships and Trust 151
9 Building an Organizational Culture of Forgiveness 175
Unit Five Nurture 193
10 Nurturing through Organizational Conflict Management Systems 195
11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211
12 LEARNing to Communicate for Constructive Workplace Conflict 241
Index 259
List of Tables ix
List of Figures x
Preface xi
Acknowledgments xix
1 Theoretical Framework - The Social Construction of Conflict 1
Unit One Listen 19
2 Challenges to Effective Listening 21
3 Listening as Reflective Practice 37
Unit Two Engage 55
4 Obstacles to Engaging Conflict 57
5 Changing the Rules of Engagement 81
Unit Three Acknowledge 107
6 The Importance of Belonging and Recognition 109
7 Acknowledging Team Member Contributions 128
Unit Four Rapport (Building) 149
8 Building Relationships and Trust 151
9 Building an Organizational Culture of Forgiveness 175
Unit Five Nurture 193
10 Nurturing through Organizational Conflict Management Systems 195
11 Nurturing Relationships through Online Dispute Resolution, Information and Communication Technologies, and Social Media 211
12 LEARNing to Communicate for Constructive Workplace Conflict 241
Index 259
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
