Transforming a Federal Agency

Foreword from Former Secretary of HUD, Dr. Ben Carson xi

Introduction: What the Reader Can Expect xvii

Part I The Beginning

1 The Nomination Process 3

2 About HUD 21

3 HUD's State of Affairs 43

Part II The Evaluation Process

4 My First Hundred Days 55

5 Evaluation of Governance, People, Processes, and Technology (GPPT) 75

6 Understanding How It Got This Bad 87

7 Barriers to Success 95

Part III The Transformation Process

8 Building the Platform for Success 113

9 Financial and IT Modernization 139

10 Coordination with Critical Service Providers 161

11 The Results-Where We Were in 2020 173

12 Making HUD's Transformation Sustainable 201

Part IV Observations And Reflections

13 Differences Between the Private and Public Sectors 211

14 Final Thoughts-An Experience of a Lifetime 227

Acknowledgments 251

About the Author 255

Appendix 257

Appendix A Acronyms and Definitions 259

Appendix B History of HUD 267

Appendix C Summary of HUD's 2020 Enacted Budget 271

Appendix D CFO Letters in the Agency Financial Report 273

Appendix E My Resignation Letter 289

Appendix F List of HUD's Accomplishments in 2018 and 2019 291

Index 311

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• Finanças e contabilidade

<p>financial change management; public sector; financial transformation; governance change; government leadership; private-sector; information technology modernization; business leadership; Executive Branch; Irv Dennis </p>