Managing Quality

Preface xxiii

Acknowledgments xxv

About the Authors xxvii

Part 1 Understanding Quality Concepts

1 Differing Perspectives on Quality 2

2 Quality Theory 27

3 Global Supply Chain Quality and International Quality Standards 53

Part 2 Designing and Assuring Quality

4 Strategic Quality Planning 88

5 The Voice of the Customer 113

6 The Voice of the Market 138

7 Quality and Innovation in Product and Process Design 161

8 Designing Quality Services 189

9 Managing Supplier Quality in the Supply Chain 221

Part 3 Implementing Quality

10 The Tools of Quality 238

11 Statistically Based Quality Improvement for Variables 279

12 Statistically Based Quality Improvement for Attributes 318

13 Lean and Six Sigma Management Principles and Tools 341

Part 4 Forever Improving the Quality System

14 Managing Quality Improvement Teams and Projects 386

15 Implementing and Validating the Quality System 419

Appendix A- 1

Glossary G- 1

Index I- 1

Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.

• Liderança e motivação: Gestão

Supply chain management; operations management; business operations; operations management textbook; supply chain textbook; operations textbook; quality management; quality management textbook; quality management text; quality management book