Introduction to Hospitality Management

Preface vii

Acknowledgments xi

About the Authors xiii

Part I The Hospitality Industry

1 The Hospitality Industry and You 3

2 Growth and Change in the Hospitality Industry 35

Part II Foodservice

3 The Foodservice Industry 63

4 Restaurant Operations 78

5 Onsite Foodservice 97

6 Beverage Management 125

Part III Lodging

7 The Lodging Industry 147

8 Hotel and Lodging Operations 173

9 Food and Beverages in Hotels 207

Part IV Tourism

10 The Tourism Industry 233

11 Destinations: Tourism Generators 262

12 Event Management 296

Part V Management

13 Accounting 331

14 Human Resources 349

15 Service Management 371

16 Leadership and Management 388

Index I-1

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