English for Dispute Resolution

Introduction
Acknowledgments
Note to Readers
Chapter 1. Introduction to Alternative Dispute Resolution (ADR)
Chapter 2. Negotiation Ethics
Chapter 3. Negotiation Styles
Chapter 4. Competitive Negotiation
Chapter 5. Collaborative Negotiation and Mediation
Chapter 6. Using the Collaborative Approach with Confidence: Tit for Tat
Chapter 7. The Power of Apologies in Negotiation and Mediation
Chapter 8. Reaching Agreements: The Three-Step "BEC" Process
Chapter 9. Mediation
Chapter 10. Mediation Script
Appendix
Notes

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