Digital Government Excellence

Preface ix

Acknowledgments xi

List of Abbreviations xiii

Introduction xv

1. Aisha Bin Bishr, Dubai, United Arab Emirates (UAE) 1

2. Alex Benay, Canada 15

3. Anna-Maija Karjalainen, Finland 31

4. Barry Lowry, Ireland 45

5. Bolor-Erdene Battsengel, Mongolia 59

6. Cheow Hoe Chan, Singapore 71

7. Daniel Abadie, Argentina 83

8. Diego Piacentini, Italy 97

9. Hillary Hartley, Ontario, Canada 109

10. Innocent Bagamba Muhizi, Rwanda 123

11. Jose Clastornik, Uruguay 135

12. Lars Frelle-Petersen, Denmark 147

13. Luis Felipe Monteiro, Brazil 159

14. Mike Bracken, United Kingdom 173

15. Pedro Silva Dias, Portugal 189

16. Randall Brugeaud, Australia 203

17. Shai-Lee Spiegelman, Israel 219

18. Taavi Kotka, Estonia 233

19. Tim Occleshaw, New Zealand 245

20. Yolanda Martinez, Mexico 261

Epilogue: How to Lead a Government to Digital Excellence 279

About the Author 287

Index 289

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• Tecnologia da informação: aspectos gerais
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• A gestão do conhecimento

Digital government, digital transformation in government; digital governance; digital government leadership; delivering government services digitally; digital public services; digital government development; digital government strategy