Broken Business

About the Author xiii

Preface xvii

Acknowledgements xxix

PART I Introduction 1

THE PROBLEM

PART II The Tale of Wind International 21

The Crisis at Wind 23

Analysing the Problems at Wind 45

PART III The Bigger Picture 61

Why the System Fails 63

A Path to Reform and Change 81

THE SOLUTION

PART IV The Steps to Address a Corporate Scandal 103

Step 1 - Understand the Crisis 105

Step 2 - Undertake an Independent Investigation 131

Step 3 - Define a Roadmap to Recovery and Remediation 147

Step 4 - Achieve Criminal and Civil Resolution 173

PART V Institutionalizing Integrity and Good Conduct 191

Step 5 - Strengthen Structures to Prevent, Detect and Respond to Misconduct 193

Step 6 - Reshape the Culture 227

Step 7 - Refocus the Strategy 257

A RECALIBRATED SENSE OF LEADERSHIP

PART VI Concluding Thoughts and Leadership Roadmap 287

References 309

Index 311

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• Gestão e técnicas de gestão
• Estratégia de negócios

<p>crisis management; crisis management guide; crisis management strategy; crisis management techniques; corporate governance; corporate compliance; compliance management; compliance systems; effective compliance; integrity management; scandal management; corporate scandal; corporate misconduct; corporate malfeasance; business crisis management; business scandal management; manage scandal; crisis mitigation; scandal mitigation; business integrity; corporate integrity; corporate scandal recovery; corporate scandal response; corporate misconduct response; business scandal response; business misconduct response; Wind International scandal; corporate good conduct methods; corporate scandal investigation; corporate recovery remediation; Broken Business: Seven Steps to Reform Good Companies Gone Bad; Jose Hernandez</p>